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Commercial Bureau Service

An Introduction to our Commercial Bureau Service

The FastPay Commercial Bureau Service will save you the initial outlay on expensive Bacs software and the often overlooked on-going support, licensing and upgrade fees.

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FastPay’s Commercial Bureau Service will normally work out considerably more economical than handling the processing on your own through your bank. Furthermore, FastPay will remain completely invisible to your customers.

One of the advantages of using our Bureau service is that collected funds will pass directly from your customers’ accounts into your account without having to sit in a client trust account for a couple of days until they are cleared.

Another advantage of using FastPay to process Direct Debits or Credits on your behalf (Indirect Submitter) is that the process of applying to your bank is considerably cheaper, quicker and more efficient than managing your DD Scheme in-house (Direct Submitter).

Once you have obtained your own Service User Number, FastPay can have you up and running within 24 hours and we will be able to process your Direct Debits and Credits instantly. Our competitive Bureau pricing structure can be found here.

To take advantage of the FastPay Commercial Bureau Service, please fill in our one page application form which can be found here.

How does this all work?

Your bank will need to link your Service User Number to our Bureau Number; this normally takes less than 24 hours for your bank to complete.

We will provide you with the necessary templates and documentation that you will need for your Bacs Payment Scheme (Debits or Credits) including a professionally designed and personalised Bacs approved Direct Debit Mandate in paper form and/or an online version.

We will prepare and submit all your Bacs AUDDIS, Collection and/or Payment files, and instruct Bacs to process them on the day of your choosing.

Direct Debit collections are transferred directly from your customer’s bank account into your business account on the day of collection. Direct Credit payments are transferred directly from your business account into your payee’s account on the day of payment.

Full access to your Bacs reports directly from the Bacs website using your unique username and password that will keep you updated at all times with regard to any bounces, cancellations etc.


Our Comprehensive Bureau Service also includes:

Fully integrated, professionally designed and Bacs approved Paperless signup pages can be provided should you wish to accept Direct Debit instructions via your website.

If you prefer to accept your Direct Debit instructions over the phone, guidance notes and a Bacs approved phone script will be provided.

Our cutting edge, market leading software is always kept up to date with any changes to Bacs or banking legislation.

Our friendly and knowledgeable staff are always on hand to deal with any queries you may have with Free lifetime email and phone support available at all times.

Full database management with reports available on almost every aspect of your collections history.

We can write to your customers on your behalf with regard to any Direct Debit or Direct Credit issues using professionally written Bacs approved letters on your own letterheads.

An automated and managed collection service is available.

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