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How Direct Debit Works with Facilities Management

FastPay’s Facilities Management Service enables you to collect monies from your customers by Direct Debit whilst saving you the formidable expense of setting up your own scheme through your bank.

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Our Facilities Management Service enables you to collect monies from your customers by Direct Debit whilst saving you the formidable expense of setting up your own scheme through your bank. With our Facilities Management service we will provide you with a Service User Number branded to your company name, ensuring that your name appears on your customers bank statements alongside your collections. We will also provide you with a paper mandate for your customers to sign which will be branded with your company name and logo. (For information on Paperless Direct Debit, please see our Paper v Paperless page.)

FastPay will have you up and running within 24 hours and you will not require approval or sponsorship from your bank to make use of this service.

To take advantage of the FastPay Facilities Management service, please fill in our one page application form which can be found here.

How does this all work?


You set up the Direct Debit Instruction on your payer’s bank account by sending us their account details. We forward those details to Bacs who will give the payer’s bank five days’ notice that there is a new Direct Debit Instruction from one of their customers to FastPay.


Once these details have been lodged at Bacs you can send us the amount you wish to debit from your payers at any time. We in turn will forward the details to Bacs for collection on your nominated date.


On the day nominated by you for collection, your customer’s account will be debited and the monies will be credited to a Client Trust Account we hold in your name.


If the Payer has insufficient funds in their bank account to cover the demand you will be informed accordingly by means of a Bacs Report on the day following the collection.


Funds are then cleared to be remitted to your bank account on the following day.


When a Direct Debit Fails or is Cancelled:


When a Direct Debit fails, FastPay will receive a report from Bacs informing us that the payment has bounced. This usually happens on the day following collection.


We will forward that Bacs report to you on the same day. This report will also include the reason for return. All Bacs reports are provided free of charge.


You can then contact your customer giving them notice of an impending recharge to their nominated account. Our experience has shown that your customer will usually ensure that there are covering funds in their account for the recollection. This is mainly due to the charges applied to their account by their bank for bouncing a Direct Debit.


When a Direct Debit Instruction is cancelled we will receive a report from Bacs within 24 hours. We will forward this report to you on the same day. The report will also include the reason for cancellation, enabling you to take the necessary action.


*Please click here to download our Submission Flowchart which provides a graphic representation of these processes.

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