Customer churn doesn’t discriminate. Regardless of company size or sector, the rate at which an organisation loses business, subscribers or recurring revenue matters. In fact, it matters a lot.

Customer churn rates have a direct impact on important metrics such as customer lifetime value (CLV) and monthly recurring revenue (MRR) – not to mention your overall revenue.

To help you maintain a healthy cash flow, the FastPay team has put together the following infographic delving into the real cost of customer churn. Find out exactly what customer churn is, what you can do about it and why adding Direct Debit into your payments collections mix can help to combat customer turnover.

customer churn

Direct Debit solutions from FastPay

FastPay enables businesses to harness the power of Direct Debit.

Our Direct Debit Bureau Service is cost effective, efficient and allows you to start collecting within 24 hours. No SUN? No problem – FastPay’s Managed Service will do it all for you. Whatever Direct Debit solution you choose, FastPay customers benefit from lifetime phone and email support, fully branded collections and transparent pricing.

Start your journey to better cash flow by calling 0161 737 5290.

Alternatively, you can request more information about our Direct Debit services and pricing by submitting your contact details online.

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    How to Calculate the Break-Even Point