Having never set up a business before, we were quite overwhelmed by what was involved when we set up our outdoor fitness business over 3 years ago. With so many rules and regulations there was so much to learn. But what was fundamental to our business was providing a service and collecting our clients’ payments for the services we provided. If we could get those two things right, we hoped that everything else would fall into place. Due to the nature of our business, the easiest way for our clients to pay is by monthly direct debit. As our company was not large enough to collect our own direct debits we knew we needed to find a company to assist us. I was very apprehensive about this and went about my research. I came across FASTPAY via a google search and contacted them, as well as one or two other companies. What drew me to FastPay was their efficient responses to all my questions and their simple, easy to understand collection service. For someone like me understanding the process was essential. They passed this element of my selection process with flying colours due to the excellent literature they provided and their user-friendly website. But the deciding factor for me in selecting them was their extremely quick and helpful responses to all my questions (and there were, and have been, quite a few!). Anyone in business knows that you can’t afford to wait 2 or 3 days for an answer. I find that their door is always open and if I need another copy of something or can’t find a report they’ve sent, they send it over again without hesitation.
I am delighted to say we have now been working with FASTPAY for over 3 years and their service is quite simply impeccable.
They are friendly, efficient and always respond in the quickest time. They take time to explain their procedures and provide you with useful tools to assist you such as submission calendars letting you know when you need to submit files and when their offices are closed etc. I have also found them extremely supportive in understanding the nature of our business and being extremely fair when increasing fees due to growth within our business.
We submit nearly 500 direct debits every month and continually make changes to those collections by removing payers and submitting new payers. In all the time we have worked with FASTPAY there has never been a mistake on their part and this means the service we in turn provide to our clients is the very best it can be.
I would not hesitate to recommend FASTPAY to anyone. Their customer service is faultless as is the financial service they provide. If only everyone we dealt with was as efficient as FASTPAY.