DD has been a much greater success than we anticipated and we are really pleased with how simple it is to make the submissions to you, speak to real people etc etc. We’ve also been recommending you to several of our business customers who have been keen to get their own direct debit scheme set up – which was an unexpected response to us sending out DD mandates to our customers!

The take-up for us has been far greater than we had ever hoped but of course this means that we’re pushing boundaries that we hadn’t really taken account of as they seemed irrelevant when we were in the setting up process – so apologies as I am probably asking things that you already answered for me back in January!