How Housing Associations Can Better Support their Tenants

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Helping Tenants Amid Financial Hardship: The Significance of Payment Flexibility


In times of rising living costs and ensuing financial challenges, individuals and families often struggle to meet their financial commitments, particularly when it comes to rent payments. Housing associations play a pivotal role in extending support during such trying times. By embracing the concept of payment choice, landlords can offer the much-needed flexibility and assistance that tenants require to navigate through financial adversity.


In this discourse, we will explore five keyways in which payment choice can prove invaluable. We’ll delve into how a range of payment options, spanning from conventional cash payments to innovative solutions like open banking, can effectively aid tenants during these challenging periods.


Catering to Diverse Tenant Needs:

Housing associations serve a diverse tenant base, each with unique requirements. It’s imperative for these associations to acknowledge and address this diversity, particularly amidst financial strains. By providing a spectrum of payment options, such as online payments, Direct Debit, and open banking, housing associations can cater to the varying needs of their tenants. However, it’s crucial not to overlook tenants who still prefer cash payments, as some individuals may lack access to banking facilities or prefer the tangibility of cash transactions.

Promoting Financial Inclusion:

By offering multiple payment methods, housing associations can foster financial inclusion among their tenants, thereby promoting stability and security. This inclusive approach ensures that tenants with limited access to traditional banking services or digital payment platforms are not left behind. Moreover, diverse payment options enable housing associations to gather valuable data, which can inform tailored payment plans and support initiatives tailored to individual needs, ultimately empowering tenants to manage their finances more effectively.


Flexibility in Payment Schedules:

During financial hardship, tenants may encounter irregular income or unforeseen expenses. Providing payment choice allows housing associations to offer flexibility in payment schedules, helping tenants navigate through turbulent times without falling into arrears. Customised payment schedules aligned with individual circumstances can alleviate financial stress and promote housing stability.


Empowering Tenant Financial Management:

Payment choice, particularly through digital avenues, empowers tenants to manage their finances efficiently. Online payment platforms and mobile apps offer convenience by facilitating scheduled payments, automatic reminders, and payment tracking. This transparency and control equip tenants with the tools they need to budget effectively and fulfil their financial obligations promptly.


Streamlining Administration and Reducing Costs:

Diversified payment options, including digital solutions, streamline administrative processes for housing associations. Online payments and Direct Debits minimise manual intervention and data entry errors, while open banking payments automate financial assessments and income verification procedures. Embracing digital payment solutions enhances operational efficiency and resource allocation, enabling housing associations to better support their tenants.



To effectively assist tenants during periods of financial strain, housing associations must adapt their payment processes to align with evolving needs. Offering a range of payment choices, from traditional cash options to innovative open banking solutions, ensures that tenants can make payments conveniently and comfortably. This approach promotes financial inclusion, provides flexibility in payment schedules, empowers tenants in financial management, and enhances administrative efficiency. Ultimately, payment flexibility enables housing associations to bolster tenant support, foster financial resilience, and cultivate an inclusive and supportive community environment.


Are you looking for affordable pricing and need help with your payments?

At FastPay, we help a multitude of businesses and organisations take care of their payments. From our Direct Debit Managed service and Powerful Integrations to the FastPay Direct Debit Bureau, we’re committed to providing a payment solution tailored to our client’s needs.

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