As a Bacs-approved bureau, FastPay operates under its strict regulations which focus on confidentiality, integrity, compliance and availability.
We abide at all times to industry regulations and policies, operating within the guidelines of the Data Protection Act.
Direct Debit is the most efficient way to collect money from your customers and is protected by the Direct Debit Guarantee – one of the most stringent set of rules in the banking world.
One of these requirements is that all money we receive via our Managed Direct Debit Service must be held in a client trust account. These are regularly audited and FastPay boosts security by holding each client’s money in a separate ‘virtual’ account to prevent cross-contamination.
To further protect both you and your customers, we have a failsafe guarantee with our Sponsoring Bank by means of a legally binding indemnity. This acts as an additional safeguard for funds received under the Direct Debit Guarantee.
We use bespoke Direct Debit scheduling and communications software, which, as the most up-to-date available, means we (and you) always comply with the latest legislation. We also have disaster and contingency arrangements in place to meet Bacs standards.
To insure against fire or theft and protect against the threat of cyber-attacks, we operate a dual server policy, both onsite and offsite. Data is immediately accessible and retrievable, providing complete peace of mind and minimising downtime delays.
And our 128-bit encrypted servers are protected by multilayer passwords – only our company directors are authorised administrators. These servers ensure all online communication involving customer information and payment details is secure.
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“We have used FastPay LTD for our direct debit collections since our companies inception over 6 years ago. At all times we have found them to be a proactive, dynamic and professional team who deliver on their word. Their easy to use systems and processes mean that we have rarely had to call on their services except for advice, which has always been both accurate and readily forthcoming When we required urgent help owing to a 3rd party issue, FastPay reacted quickly and pragmatically, going well beyond what we could reasonably expect. Without FastPay, their industry knowledge, contacts, and the amazing team which underpin it, our business would simply not be able to function. I would highly recommend them to any business, and have referred numerous customers and colleagues to them.”
Phil Little – Managing Director – VoIP Phone Systems
“Thanks to everyone at Fastpay for your work this year. Have to say we have zero issues with our direct debits and the system works really well.”
“I know I have been with you a while now and I must say your service is first class.”
Automotive Media Systems Ltd Calas
“I have been working with Fastpay over the last 10 years and I cannot congratulate them enough for the smooth and effective way that they run their company. I’ve had loads of questions in the beginning and they were always able to assist in a friendly and professional way. Thank you for making the process easy for us to follow. Thank you Mark, Julian, Jonathan and everyone else at Fastpay for your excellent service over the years. It is a pleasure to work with you all. ”
Nursery Head Office
“I would like to say how impressed I have been with the way our transactions via FastPay have worked. From the download from our membership database (MyCourts) to uploading the files via your portal the system has been simple to use and is highly intuitive. All communications from your selves have been timely and helpful.”
East Grinstead Tennis Squash and Racketball Club
“Can I just pass on my thanks to you and your team at Fastpay for your help, support and advice for our recent transfer of our Direct Debits to Fastpay. Your team has been brilliant and helped me and my team through any problems we have come across.”
Sheffield United FC
“Lithium Systems Ltd - Fastpay makes my life so much easier and I appreciate your service. All the best to your team for 2021.”
Lithium Systems Ltd
“As a business owner, getting the invoices paid on time, if at all, is one of the most time consuming and unenjoyable tasks I had to undertake. FastPay has taken that pain away for good, yes it is a big learning curve but it is worth the effort. To see the funds arrive in my account at the end of the month without any hassle, phone calls, letter sending...”
Justine, Operations Manager
“I was looking for a direct debit service that was simple to use and provided a secure and flexible payment option for my customers. FastPay customer support has been excellent and their advice is extremely helpful. I wouldn't hesitate to recommend the service. ”