As a Bacs-approved bureau, FastPay operates under its strict regulations which focus on confidentiality, integrity, compliance and availability.
We abide at all times to industry regulations and policies, operating within the guidelines of the Data Protection Act.
Direct Debit is the most efficient way to collect money from your customers and is protected by the Direct Debit Guarantee – one of the most stringent set of rules in the banking world.
One of these requirements is that all money we receive via our Managed Direct Debit Service must be held in a client trust account. These are regularly audited and FastPay boosts security by holding each client’s money in a separate ‘virtual’ account to prevent cross-contamination.
To further protect both you and your customers, we have a failsafe guarantee with our Sponsoring Bank by means of a legally binding indemnity. This acts as an additional safeguard for funds received under the Direct Debit Guarantee.
We use bespoke Direct Debit scheduling and communications software, which, as the most up-to-date available, means we (and you) always comply with the latest legislation. We also have disaster and contingency arrangements in place to meet Bacs standards.
To insure against fire or theft and protect against the threat of cyber-attacks, we operate a dual server policy, both onsite and offsite. Data is immediately accessible and retrievable, providing complete peace of mind and minimising downtime delays.
And our 128-bit encrypted servers are protected by multilayer passwords – only our company directors are authorised administrators. These servers ensure all online communication involving customer information and payment details is secure.
The new FastPay website has landed and we are over the moon with the finished result! Consisting of an array of improvements and additional features, the new FastPay website, designed and developed by The Hatch, is sure to enhance the […]
At FastPay, we are a BACS-approved bureau with all payments covered by the Direct Debit Guarantee. FastPay understands the importance of robust cyber security while managing your company’s payments. As part of FastPay’s ongoing security strategy, the team is pleased […]
The UK 2021/22 tax year is upon us and small businesses need to be aware of upcoming important tax dates. No need to panic, at FastPay we want to help get you up to speed – giving you one less […]
“Thanks to everyone at Fastpay for your work this year. Have to say we have zero issues with our direct debits and the system works really well.”
“I know I have been with you a while now and I must say your service is first class.”
Automotive Media Systems Ltd Calas
“I have been working with Fastpay over the last 10 years and I cannot congratulate them enough for the smooth and effective way that they run their company. I’ve had loads of questions in the beginning and they were always able to assist in a friendly and professional way. Thank you for making the process easy for us to follow. Thank you Mark, Julian, Jonathan and everyone else at Fastpay for your excellent service over the years. It is a pleasure to work with you all. ”
Nursery Head Office
“I would like to say how impressed I have been with the way our transactions via FastPay have worked. From the download from our membership database (MyCourts) to uploading the files via your portal the system has been simple to use and is highly intuitive. All communications from your selves have been timely and helpful.”
East Grinstead Tennis Squash and Racketball Club
“Can I just pass on my thanks to you and your team at Fastpay for your help, support and advice for our recent transfer of our Direct Debits to Fastpay. Your team has been brilliant and helped me and my team through any problems we have come across.”
Sheffield United FC
“Lithium Systems Ltd - Fastpay makes my life so much easier and I appreciate your service. All the best to your team for 2021.”
Lithium Systems Ltd
“As a business owner, getting the invoices paid on time, if at all, is one of the most time consuming and unenjoyable tasks I had to undertake. FastPay has taken that pain away for good, yes it is a big learning curve but it is worth the effort. To see the funds arrive in my account at the end of the month without any hassle, phone calls, letter sending...”
Justine, Operations Manager
“I was looking for a direct debit service that was simple to use and provided a secure and flexible payment option for my customers. FastPay customer support has been excellent and their advice is extremely helpful. I wouldn't hesitate to recommend the service. ”
“Weald IT have been impressed with FastPay from the start. Weald selected FastPay from one of three companies chosen via an Internet Search having previously found our bank unhelpful and expensive. We found FastPay to be very responsive with clear transparent pricing - and it does what it says on the tin - "Take control of your client's payments" - and that is a good thing...”