Paper or Paperless Direct Debit?
With FastPay, you can go paper or paperless. It’s your choice: you’re in control.
With FastPay, you can go paper or paperless. It’s your choice: you’re in control.
Powerful integrations
Backed by industry standards
There are two ways of getting your customers to sign up to pay you by Direct Debit: filling in a paper mandate or completing a paperless application online or over the phone.
Both do the job and both have benefits. Consider your customer and choose the best fit for your company.
Paper mandates are ideal if you interact face-to-face with your customers. They can sign up immediately and you have peace of mind knowing you have the authority to start collecting payments.
Some people prefer not to disclose their personal details online, others simply favour the familiarity of a hand-written signature.
And banks prefer a signed paper mandate in case of any disputes over your authority to take payments. It is recommended that you choose the security of paper if your transactions have a higher than average value or if you like knowing that you have a signature from your customer.
But while paper mandates are helpful in person, they can increase costs and delays because:
You have to post a mandate or the customer has to download and print it
They have to sign and post the mandate
They may forget to do this or change their mind about signing up
You have to manually process and physically store the mandate
Paperless is perfect for our 24/7 digital economy. If you have point of sale access to the internet, you can welcome new customers instantly over the phone or through your website.
Many customers want and expect the instant convenience of signing up now and ticking it off their to-do list: Paperless Direct Debit makes this happen.
Going paperless can bring these benefits to your business:
Improved customer satisfaction due to immediate, simple sign-up process
Reduced paperwork, postage and storage costs
24/7 online sign-up brings new customers to you at very little cost
Payments can be taken earlier than via a paper mandate, boosting cashflow
Electronic validation of bank details reduces errors and admin time
Friendly and knowledgable staff
Free lifetime email and phone support
Flexible pricing with pay-per-transaction and volume discounts
For a bespoke quote or to find out more about our services, just fill out the form.
One of our specialised staff will be in touch as soon as possible.