Direct Debit
Bureau Service

The FastPay Bureau Service Makes It Easy

FastPay’s Bureau Service is significantly cheaper than handling your own Bacs payments in-house:

• No need to buy expensive Bacs software and the ongoing support, licensing and upgrade fees
• No need to apply to your bank as a Direct Submitter and pay their high fees
• No need to pay dedicated staff to manage your Bacs processing

Let FastPay make it easy while you focus on developing your business instead of wasting precious time and resources chasing money.

Once you’ve provided FastPay with your own personalised Service User Number (SUN), you’ll be set up and ready to go within just 24 hours: we are quick.

We’ll start processing your Direct Debits and Credits instantly while remaining completely invisible to your customers: we are efficient.

Collected funds go straight into your account without having to sit in a client trust account until they are cleared: we are time-effective.

Our Bureau Service fees start at just 3p per collection: we are cost-effective.

Who’s It For?

The FastPay Bureau Service is for businesses who can obtain their own SUN from their bank.

As part of the corporate sector, you can apply for your own bank-sponsored SUN as an indirect submitter: simply inform your bank that you will be using FastPay as your Bacs Bureau.

The process – which we are happy to advise on – is much quicker and cheaper than applying as a direct submitter. And as a Bureau Service client, all funds are directly transferred from your customers’ accounts to yours without sitting in a client trust account until they are cleared.

No SUN? Try our Managed Service

How Does It Work? Eight Simple Steps

1. You apply for a SUN from your bank
2. Your bank links your SUN to our Bureau number
3. We provide all the branded templates and documentation you need
4. We prepare and submit all your Bacs AUDDIS collection and payment files
5. We instruct Bacs to process them on your preferred date
6. Bacs directly transfer Direct Debit collections from your customer’s bank account into your business account on the same day
7. Bacs directly transfer Direct Credit payments from your business account into your payee’s account on the same day
8. You check your business account and are reassured that credits and debits are all in order

The FastPay Bureau Service Includes:

• All the necessary templates and documents to run your scheme including a personalised Direct Debit Mandate in both paper and online form
• Full access to your Bacs reports directly from their website using your unique username and password to stay up-to-date with bounces and cancellations
• Fully integrated, professionally-designed and Bacs-approved paperless sign-up pages if you want to accept Direct Debit instructions online
• Guidance notes and a Bacs-approved script if you prefer to take instructions over the phone
• Cutting edge, market-leading software that is always up-to-date with changes to Bacs or banking legislation
• The option to link your software with ours, using our advanced API or other software integrations.
• Friendly and knowledgeable staff always on hand with free lifetime email and phone support
• Full database management with collections history reports available your FastPay online account or API
• Professionally-written Bacs-approved letters on your company letterhead to customers with any Direct Debit or Direct Credit issues