CHI Premier relies heavily on the service provided by FastPay as a core function within our own business. The level of customer service received from FastPay has always been exceptional, with staff continually going the extra mile to endeavour customer satisfaction. We would recommend FastPay to other businesses who wish to work with a friendly, efficient and professional company.
Using FastPay Direct Debits has radically changed our business. Before using FastPay obtaining payments from our clients was often time consuming and the processing of payments such as cheques was very inconvenient. Now we know exactly when we will receive our payments into our account with zero hassle and minimal costs. Our clients are also happy because Direct Debits are an easy way for them to keep on top our fees. We would recommend FastPay to any business looking to setup Direct Debit payments with their clients. It’s the fastest, most convenient and hassle free way of bringing order to your cashflow.
DD has been a much greater success than we anticipated and we are really pleased with how simple it is to make the submissions to you, speak to real people etc etc. We’ve also been recommending you to several of our business customers who have been keen to get their own direct debit scheme set up – which was an unexpected response to us sending out DD mandates to our customers!
The take-up for us has been far greater than we had ever hoped but of course this means that we’re pushing boundaries that we hadn’t really taken account of as they seemed irrelevant when we were in the setting up process – so apologies as I am probably asking things that you already answered for me back in January!
FastPay have been a supplier to Apex Networks for over 3 years. We use their Direct Debit collection services across all aspects of our business and find their systems and customer interaction to be very robust. FastPay processes and services are simple to use and have enabled us to make significant savings in credit control. I would have no hesitation in recommending them to others who require Direct Debit collection services.
The amount of time and effort taken up by chasing small amounts of money it made economic sense to offer the Direct Debit option. The FastPay system was very easy to implement for Direct Debit collections. The flowchart was a brilliant tool for a newcomer to this system. Their customer service back up is great and they encourage you throughout your first Direct Debit submission. We started using Direct Debit with new clients but initially giving them the option of Direct Debit or BACS, now we are asking nearly all of clients to fill in a Direct Debit Mandate along with our own Terms & Conditions. We would definitely recommend this method of collecting money. www.colewood.net
We had been considering using direct debit collections within our business for several years. We were put off by the idea of having to pay tens of thousands of pounds as a bond, and other complications we were expecting. We have hundreds of regular customers, many of which are ideally suited to DD. We have found Fast Pay to be easy to deal with, efficient and very good value for money. The deposit required was a fraction of what we expected, and the communication we receive is excellent. I wish we had done it much sooner, as it has put us in control of our collections and cashflow.
As a business owner getting the invoices paid on time if at all, is one of the most time consuming and unenjoyable tasks I had to undertake. FastPay has taken that pain away for good, yes it is a big learning curve but it is worth the effort. To see the funds arrive in my account at the end of the month without any hassle, phone calls, letter sending or grief is a real time saver and has helped me spend the time on growing the business rather than just trying to keep it running.
Concirrus looked around the market for a solution for direct debit – our priority was to find a partner that adopted out ethos to ‘make it easy’ for customers to do business with them. We had a requirement to ensure that the process for us was also equally straightforward and commercially attractive. We found that the team at FastPay were very supportive in getting the system up and running and their service has been faultless to date. We can thoroughly recommend them to anyone looking for a direct debit solution.
Since moving to FastPay and transferring our client onto Direct Debits for reoccurring services, our time has been freed up tremendously. We are no longer having to chase monies or cross reference that clients have paid, FastPay do it all. Highly recommended.
Pyecombe Golf Club have utilised FastPay’s services for over 2 years to help with our Direct Debit process. The process is quick, trouble free and clear instructions were provided from the outset.
We have never had any problems with the process and it has certainly helped us improve our offering to our members by utilising monthly payments. FastPay are always prompt with their responses and are always on hand to help with any queries.